| How
can I buy Service for my HP Designjet
printer? |
Call your Source Graphics Account Manager and ask to purchase a On site Service Agreement. You can validate your agreement
on-line, by mail or by fax. For additional information
contact us at 800-791-9042.
|
| What
response time can I expect when I need service on a Designjet covered by a Service Agreement? |
Next day response is standard for most North American customers. Response
times are determined by the distance of the customer's
location from the nearest service location (0 - 75 miles/0
- 21 Km = next business day; 76 - 150 miles/122 - 241
Km = second business day; 151+ miles/242 Km = third
business day).
|
| Why
do I need coverage for my Designjet
printer? |
- To
protect your hardware investment.
- Least
expensive service option over life of printer.
- Security:
the peace of mind of not having any unexpected repair
costs.
- It
is far more complicated (and expensive) to repair
large format color printers than workgroup desktop
printers.
|
| Why
should I buy a Service Agreement at the time I purchase
my new printer rather than wait until my warranty ends? |
- Advance purchase saves money — 10% to 15% depending
on the model type.
- “New printer” agreement pricing is available
for a limited time only.
- If
you forget to purchase a Service Agreement before
your current coverage expires, an unexpected, expensive,
and inconvenient “time and material” repair might
be necessary.
|
| Is
there an advantage to purchasing a multi-year agreement? |
- SAVINGS — up to 20% annualized!
- Protection against future price increases.
- Eliminates the administrative hassle — and “need
to remember” — of renewing.
- Long-term
insurance against the unexpected.
|
| Are there any restrictions on when, during the printer’s life,
I can purchase service? |
Yes. If the
printer is not under an original product warranty or covered
by a Designjet Service Agreement,
it must be in good working order prior to being covered
by a Service Agreement. That’s why it’s important to buy
an agreement at the time of product purchase rather than
waiting for failure.
If
however, you don’t have a service agreement and the printer
is in need of service, we can still assist you, since
we serve many clients who are out of warranty and need
maintenance on their printer. |
| Who
actually services the printer? |
Source Graphics
service technicians service
your printer. They
are factory certified and trained by HP to repair and
maintain such systems.
|
| If
I don’t have a contract how can I get service? What is
the cost? |
| If
you do not have a Source Graphics Service Agreement
you will need a billable service call also known as
a time and materials call: This typically consists of
Labor: current rate/hr - 2 hour minimum
- Travel: depending on zone.
- Parts: dependent on what part needs to be replaced.
- Response
Time: best effort, but always prioritized behind warranty
and Service Agreement customers.
|
| What
is covered by my Service Agreement? |
- Covered — all parts, labor, and travel.
- Not Covered — routine user maintenance
(see operator manual), Customer Replaceable Consumables
(CRC’s), and customer abuse or blatant misuse.
- Service Agreement Terms and
Conditions can be reviewed on our web site : Sourcegraphics.com/HP/service “Services”.
|
| How do I get service
when I need it? |
| Call us at 800-791-9042 and ask to speak with a HP tech support person.
Our specialists may be able to solve your problem
immediately over the phone and restore you to full productivity.
If not, they can dispatch a HP certified technician, who
will then call you to confirm an arrival time.
Please note that phone tech support is available
to contract customers as a norm.
|
|
Installation and Training |
We typically offer installation and training at time of purchase for
our customers. From
time to time however, corporate departments might move
their current printers to new locations.
Should de-installation, move and re-installation
with training be required for such users, we offer the
needed service.
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