How can I buy Service for my Xerox printer? |
Call your Source Graphics Account Manager and ask to purchase a Xerox Service Agreement. You can validate your agreement on-line, by mail or by fax. For additional information contact us at 800-791-9042.
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What response time can I expect when I need service on a printer covered by a Service Agreement? |
Next day response is standard for most North American customers. Response times are determined by the distance of the customer's location from the nearest service location (0 - 75 miles/0 - 21 Km = next business day; 76 - 150 miles/122 - 241 Km = second business day; 151+ miles/242 Km = third business day).
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Why do I need coverage for my color printer? |
- To protect your hardware investment.
- Least expensive service option over life of printer.
- Security: the peace of mind of not having any unexpected repair costs.
- It is far more complicated (and expensive) to repair color printers than black-and-white.
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Why should I buy a Service Agreement at the time I purchase my new printer rather than wait until my warranty ends? |
- Advance purchase saves money - 10% to 15% depending on the model type.
- "New printer" agreement pricing is available for a limited time only.
- If you forget to purchase a Service Agreement before your current coverage expires, an unexpected, expensive, and inconvenient "time and material" repair might be necessary.
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Is there an advantage to purchasing a multi-year agreement? |
- SAVINGS - up to 20% annualized!
- Protection against future price increases.
- Eliminates the administrative hassle - and "need to remember" - of renewing.
- Long-term insurance against the unexpected.
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Are there any restrictions on when, during the printer's life, I can purchase service? |
Yes. If the printer is not under an original product warranty or covered by a Xerox Service Agreement, it must be in good working order prior to being covered by a Service Agreement. That's why it's important to buy an agreement at the time of product purchase rather than waiting for failure.
If however, you don't have a service agreement and the printer is in need of service, we can still assist you, since we serve many clients who are out of warranty and need maintenance on their printer.
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Who actually services the printer? |
Source Graphics service technicians service your printer. They are factory certified and trained by Xerox to repair and maintain such systems.
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If I don't have a contract how can I get service? What is the cost? |
If you do not have a Xerox Service Agreement you will need a billable service call also known as a time and materials call: This typically consists of
Labor: current rate/hr - 2 hour minimum
- Travel: depending on zone.
- Parts: dependent on what part needs to be replaced.
- Response Time: best effort, but always prioritized behind warranty and Service Agreement customers.
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What is covered by my Service Agreement? |
- Covered - all parts, labor, and travel.
- Not Covered - routine user maintenance (see operator manual), Customer Replaceable Consumables (CRC's), and customer abuse or blatant misuse. Service Agreement Terms and Conditions can be reviewed on our web site : Sourcegraphics.com/Xerox/service "Services".
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How do I get service when I need it? |
Call us at 800-791-9042 and ask to speak with a Xerox tech support person. Our specialists may be able to solve your problem immediately over the phone and restore you to full productivity. If not, they can dispatch a Xerox certified technician, who will then call you to confirm an arrival time. Please note that phone tech support is available to contract customers as a norm.
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Installation and Training |
We typically offer installation and training at time of purchase for our customers. From time to time however, corporate departments might move their current printers to new locations. Should de-installation, move and re-installation with training be required for such users, we offer the needed service.
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